Possible COVID-19 Express Shipment Delays
Shipping carriers are working as diligently as possible to ensure all express shipments are delivered on time, however due to the COVID-19 pandemic, it has caused some shipping delays that are outside of their control. As a result, they have suspended money-back guarantee for all express services effective immediately until further notice. We are unfortunately unable to honor express rate refunds at this time, and we do apologize for any inconvenience if your express package is delayed.
Ovsonet Ltd is not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.
Ovsonet Ltd is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a restocking fee. Please purchase mindfully.
We respect your privacy! Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernable. Return address is nondescript. Also, no catalogs will be mailed to your home.
98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CST. Keep in mind that weekends and holidays are not considered business days by AdultVibeToys, or our shipping partners. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Your order may ship in more than one package. You will be notified of multiple shipments via an email shipment confirmation and all available tracking numbers will be provided to you.
UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.
We are not responsible for delivery errors, especially if your address is incorrect, or not 100% complete.
Available shipping methods and fees.
2-7 DAY DELIVERY: Shipping fee is calculated based on the total amount of the order.
$69.00 and up
2-3 DAY DELIVERY: $9.99
PREMIUM SHIPPING (UPS/FedEx) 1-5 DAY DELIVERY: $14.99 Don't like USPS to deliver your package? No problem, select Premium Shipping option at checkout and we will ship your order with UPS or with FedEx.
International Shipping: $29.99 (orders up to 4lbs)
International shipments require customs paperwork and these shipments will take approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance into your country. You will receive a tracking number once the order is shipped. This can be tracked for your convenience on the www.USPS.com website. Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package on www.USPS.com and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements.
Note:High Risk Countries: some countries that we have found to be risky as far as importing to with customs seizures and problems are Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. We take every effort to accommodate our customers but we cannot control deliveries to these countries.
Free shipping on all orders of $69 or more!
Shipping offer valid on orders with merchandise total of $69 or more - after any discounts and before taxes. Your item may ship UPS Ground, Smartpost, FedEx or USPS regardless of the method displayed during your checkout. Be advised that all or part of your order may ship via economy. If you would like to pay for expedited shipping, please choose the desired option at checkout. Free shipping offer, not valid with other shipping offers. Discount will be automatically applied in checkout. US orders only.
Shipping Companies we use for shipping.
United States Postal Service, UPS, or FedEx for US orders, international carriers may vary (we promise times, not companies for international).
We do not accept COD orders.
Charges appear as OVSONET. You may not recognize this name after checkout as it does not match the name of this website, so please make a note of it.